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Coronavirus (COVID-19) Updates

Important Information

We would like to reassure all of our members that we are operating with COVID safe plans in place. Please refer below for the most recent COVID updates and note that bookings are required for all members and visitors.

Please read the following important information regarding COVID-19 Coronavirus

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Opening Hours

Please check our home page for complete hours

Update 25.02.2022

Following the State Government announcement from Saturday 26 February masks are no longer required in our venue. YAY!

It is encouraged that masks be worn when physical distance cannot be maintained.

See you in Centre!

Read more here VIC Government Update

This is subject to change in line with revisions from the state government.

Thank you for your patience and support as our staff have worked through these restrictions over the last few months.

Update 16.12.2021

As of Thursday 16 December, the State Government has announced that people under 18 will no longer be required to show proof of their vaccination status at all venues, including gyms, pools, and other recreation venues. Learn how to provide proof of vaccination.

Remember to continue to check-in via the Services VIC app upon entry.

Read more about the latest VIC Government Update.

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.

We thank you, our community for the continued support, let’s continue to stay safe.
Let's get back to what we love, let's get vaccinated!

Update 18.11.2021

Re-Opening Stage D

As we reach a new state vaccination milestone, further restrictions will ease from tomorrow, Friday 19 NovemberūüéČ

As part of the State Government restriction changes, proof of vaccination must be shown for all visitors aged 12 years & 2 months or older. Learn how to provide proof of vaccination.

Masks are no longer mandatory in our venue. However, we ask you to please carry a mask and wear it when you cannot physically distance.

Capacity limits no longer apply to group fitness classes, spa or steam room spaces, meaning all services are now back to full operation!

Remember to continue to check-in via the Services VIC app upon entry.

Read more about the latest VIC Government Update.

While we wait for restrictions to ease further, memberships can be placed on free suspension for those who may not be able to or wish to not return to our venue at this time.

Complete the form below to keep your membership on free suspension until 1 December or you can choose your restart date.

CONTINUE SUSPENSION

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.

We thank you, our community for the continued support, let’s continue to stay safe.
Let's get back to what we love, let's get vaccinated!

Update - 09/11/2021

Changes to showing proof of your vaccination exemption

From 6pm on 12 November, there will be changes across the State to show your vaccination medical exception.

Following the directive from the Government, you can no longer use a medical certificate as evidence of COVID-19 vaccination exemption.

If you can’t get any of the approved COVID-19 vaccines for medical reasons, your doctor needs to update your record on the Australian Immunisation Register to show that you have a medical exemption.

Once your exemption has been processed, you can download or print your COVID-19 digital certificate.

You can choose whether to add your COVID-19 digital certificate to the Service Victoria app for use when you check in using Victorian Government QR Code Service, or you can show your immunisation history statement to our staff upon entry.

You must show a valid photo ID along with your proof of medical exemption.

Your doctor can print a copy of your immunisation history statement for you, or you can download it from myGov.

Our staff will be asking to see your COVID-19 digital certificate upon entry.

Learn more https://www.coronavirus.vic.gov.au/get-your- covid-19-vaccine-certificate#showing-proof-of-your- vaccination-exemption

Let's get back to what we love, let's get vaccinated! While we wait for restrictions to ease further, memberships can be placed on free suspension for those who may not be able to or wish to not return to our venue at this time.

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.

Thank you for your patience as we work to stop the spread of COVID-19 and keep our community safe.

Update - 22/10/2021

Whittlesea Swim Centre will be reopening on 1 November in line with the current Victorian State Government road map. During this time and to ensure we comply with all Victorian State Government requirements, all staff and facility users must meet all safe operating requirements. Please ensure you meet the following before planning your visit:

  • Fully vaccinated (or have a medical exemption, or under the age of 16), with ability to show proof of this to our team prior to entry. We recommend downloading the Services Victoria App and connecting your vaccine certificate from the myGov website

Further information about restrictions including capacity limits and availability of facilities will be communicated closer to our reopening. We understand that some of these restrictions may make returning to Whittlesea Swim Centre difficult at this time, and ask that you follow all hygiene regulations and staff instructions when visiting our facility.

Let's get back to what we love, let's get vaccinated!

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Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

Are free trials and guest passes still available?

With our tightened control measures surrounding international visitations, free trials and guest passes will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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